NICE Satmetrix
NICE Satmetrix is an Enterprise Feedback Management software to deliver world-class customer experience. Some of our leading clients include Exchange...
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NICE Satmetrix Consultants
NICE Satmetrix Features
Interaction
Web Portals
Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
N/A
Forum To Reponse
Creates tickets from forum questions that were not resolved within the community.
N/A
Tickets and Tagging
Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
N/A
Live Chat
Embeds live chat capabilities within self-service tools.
N/A
Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
Creates tickets from forum questions that were not resolved within the community.
Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
Embeds live chat capabilities within self-service tools.
Channels
Email
Connects employees with customers through an email solution.
N/A
Social
Connects employees with customers through a social media solution.
N/A
Live Chat
Connects employees with customers through a live chat solution.
N/A
Phone
Connects employees with customers through a calling solution.
N/A
Text
Connects employees with customers through a text message solution.
N/A
Connects employees with customers through an email solution.
Connects employees with customers through a social media solution.
Connects employees with customers through a live chat solution.
Connects employees with customers through a calling solution.
Connects employees with customers through a text message solution.
Insight
Surveys
Provides opportunity for customers to give feedback through a survey.
N/A
Reporting
Enables administrators to create customized reports reflecting customer satisfaction.
N/A
Visitor Activity
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
N/A
Help Desk
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
N/A
Provides opportunity for customers to give feedback through a survey.
Enables administrators to create customized reports reflecting customer satisfaction.
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
Communication Channels
Customer Portal
Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents.
N/A
Email To Case
Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket.
N/A
Chat/Live Support
Ability for customer service agents to communicate with customers via live chat to solve problems live.
N/A
Social Integration
Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks.
N/A
Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents.
Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket.
Ability for customer service agents to communicate with customers via live chat to solve problems live.
Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks.