ConnectWise Manager

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ConnectWise Manage is a help desk software with all tools to grow your business effectively.

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ConnectWise Manager Comparisons
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ConnectWise Manager Features

Ticket and Case Management
Ticket Creation User Experience

User Experience of creating and submitting a ticket

 

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Ticket Response User Experience

User Experience of responding and receiving a response

 

N/A
Workflow

Route tickets based on values of fields, changes to ticket status and time based conditions

 

N/A
Response Automation

Respond to common requests with standard reply

 

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SLA Management

Service Level Agreement Management

 

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Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

 

N/A
Ticket Collaboration

Share and collaborate on tickets with multiple customer service representatives

 

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