Freshsales

4.5 (1)

Freshsales is a sales CRM software by Freshworks that makes it easy for businesses of all sizes to attract, manage,...

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Freshsales Comparisons
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Freshsales Features

Ticket and Case Management
Ticket Creation User Experience

User Experience of creating and submitting a ticket

 

(Based on 2 reviews)
50%
Ticket Response User Experience

User Experience of responding and receiving a response

 

(Based on 2 reviews)
71%
Workflow

Route tickets based on values of fields, changes to ticket status and time based conditions

 

(Based on 2 reviews)
71%
Response Automation

Respond to common requests with standard reply

 

(Based on 2 reviews)
71%
SLA Management

Service Level Agreement Management

 

(Based on 2 reviews)
71%
Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

 

(Based on 2 reviews)
71%
Ticket Collaboration

Share and collaborate on tickets with multiple customer service representatives

 

(Based on 2 reviews)
64%