About Jira Service Desk

What is Jira Service Desk?

Jira Service Desk is a software to deliver world-class experience to your employees.

Features:

Incident Management – Jira Service Desk automates all your manual efforts such as assigning, prioritizing, categorizing, closing incidents and more.

Request Management – We use artificial technology so that your employees get a familiar search experience by which they can resolve issues quickly. Also they can ask for help can self-service portal can be configured to match your brand look.

Problem Management – You can understand the impact of incident and can record information about problems and workarounds. We provide detailed reports which include the number of incidents associated with a problem record, top problems per month and more.

Vendor
Atlassian