About Freshservice

What is Freshservice?

Freshservice is a service desk software for better IT management. Our mobile app is available for android and iOS and you can download it form Google Play store or Apple app store. You can connect us through Facebook, LinkedIn, Google+ and You Tube.

Features:

Incident Management – You can easily manage submitted tickets via email, service portal, phone and more.

Knowledge Management – You can create solutions for your incidents, and we use artificial intelligence for Knowledge management so that it automatically converts these solutions into knowledge base articles.

Automation –Automates the routine tasks such as sending for approvals, notifying agents, assigning and closing tickets and more. Automation feature saves your huge time so that you can focus more on other departments.

Vendor
Freshworks