About RingCentral Engage

What is RingCentral Engage?

RingCentral Engage is a platform for building strong relationship with customers. We allow you to communicate with customers through any digital channels they prefer.

Features:

Omni-Digital – You can connect your customers through Facebook Messenger, WeChat, Apple business messenger etc, any channel they prefer.

Smart Routing – Our AI powered tool will help you to classify incoming messages and it will automatically assign chat to appropriate agent which in turn improve response rate.

Identity Merge – You will get a 360 degree view of each customer profile and eliminates duplicate conversations by merging customer identities across multiple channels into a single profile.

Vendor
RingCentral