About Sentiment

What is Sentiment?

Sentiment is a cloud-based customer service platform built for easy e-commerce. We are trusted by thousands of users from the world’s most innovative companies including eBay, uSwitch, Caravan and Motorhome club, GroupSEB and Plusnet. You can respond to all messages through one unified inbox can work together with team members.

You can view which of your teammates are online and can know on which area the member is currently working. Sentiment automatic routing engine takes all incoming conversations irrespective of channel and routes them to your online team mates based on internally set priorities or service level targets.

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Sentiment