Archives conversations in a separate location for later reference.

Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers.

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents.

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket.

Ability for customer service agents to communicate with customers via live chat to solve problems live.

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks.