Zoho CRM Features

Sales
Contact Management

Captures contact information of customers and prospects.

 

N/A
Interaction Tracking

Captures interactions and communications between sales teams and customers.

 

N/A
Lead Management

Compiles leads and related data while ranking them based on potential conversion rate.

 

N/A
Opportunity Management

Tracks prospects based on their location in the sales pipeline.

 

N/A
Gamification

Enables competition between a sales team by providing things like challenges and scoreboards.

 

N/A
Service
Ticketing

Enables customers to communicate issues via a ticketing system.

 

N/A
Live Support Chat

Enables users to assist customers via live chat.

 

N/A