About Zoho Desk

What is Zoho Desk?

Zoho Desk is a Help desk software for growing your businesses. Our mobile app is available in both android and iOS.

Features:

Ticket Management –Zoho Desk help you to communicate with customers across any channel. Live Chat feature allows you to respond instantly to customer questions and you can streamline your social media presence through your help desk.

Zia –Our AI powered tool Zia will help you in building best customer service. Zia identifies the key aspects of tickets and always shares relevant answers from your knowledge base with your customers.

Automation- Your agent and customers will get notified automatically about the progress made on their tickets and it automatically assigns ticket to appropriate agents.

Analytics and Reporting – From dashboard you can monitor your team performance and can track how much time they spent on each ticket and task.

Vendor
Zoho Corporation Pvt. Ltd.