Apex Chat Features

Insight
Surveys

Provides opportunity for customers to give feedback through a survey.

 

N/A
Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

 

N/A
Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

 

N/A
Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

 

N/A