Field Force Tracker

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Field Force Tracker is an easy-to-use Field Service Management software to efficiently manage Field service Operations. We are working for...

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Field Force Tracker Features

Interaction
Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

 

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Forum To Reponse

Creates tickets from forum questions that were not resolved within the community.

 

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Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

 

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Live Chat

Embeds live chat capabilities within self-service tools.

 

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Channels
Email

Connects employees with customers through an email solution.

 

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Social

Connects employees with customers through a social media solution.

 

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Live Chat

Connects employees with customers through a live chat solution.

 

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Phone

Connects employees with customers through a calling solution.

 

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Text

Connects employees with customers through a text message solution.

 

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Communication Channels
Customer Portal

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents.

 

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Email To Case

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket.

 

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Chat/Live Support

Ability for customer service agents to communicate with customers via live chat to solve problems live.

 

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Social Integration

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks.

 

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