Husky Intelligence Features
Interaction
Web Portals
Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
N/A
Forum To Reponse
Creates tickets from forum questions that were not resolved within the community.
N/A
Tickets and Tagging
Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
N/A
Live Chat
Embeds live chat capabilities within self-service tools.
N/A
Web Portals
Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
N/A
Forum To Reponse
Creates tickets from forum questions that were not resolved within the community.
N/A
Tickets and Tagging
Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
N/A
Live Chat
Embeds live chat capabilities within self-service tools.
N/A
Channels
Email
Connects employees with customers through an email solution.
N/A
Social
Connects employees with customers through a social media solution.
N/A
Live Chat
Connects employees with customers through a live chat solution.
N/A
Phone
Connects employees with customers through a calling solution.
N/A
Text
Connects employees with customers through a text message solution.
N/A
Email
Connects employees with customers through an email solution.
N/A
Social
Connects employees with customers through a social media solution.
N/A
Live Chat
Connects employees with customers through a live chat solution.
N/A
Phone
Connects employees with customers through a calling solution.
N/A
Text
Connects employees with customers through a text message solution.
N/A