LiveAgent
LiveAgent is a helpdesk software build for improving your customer support/ customer service. We are trusted by Forbes, AirBus, Slido,...
Categories
LiveAgent Consultants
LiveAgent Features
Ticket and Case Management
Ticket Creation User Experience
User Experience of creating and submitting a ticket
N/A
Ticket Response User Experience
User Experience of responding and receiving a response
N/A
Workflow
Route tickets based on values of fields, changes to ticket status and time based conditions
N/A
Response Automation
Respond to common requests with standard reply
N/A
SLA Management
Service Level Agreement Management
N/A
Attachments/Screencasts
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
N/A
Ticket Collaboration
Share and collaborate on tickets with multiple customer service representatives
N/A
User Experience of creating and submitting a ticket
User Experience of responding and receiving a response
Route tickets based on values of fields, changes to ticket status and time based conditions
Respond to common requests with standard reply
Service Level Agreement Management
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Share and collaborate on tickets with multiple customer service representatives
Insight
Surveys
Provides opportunity for customers to give feedback through a survey.
N/A
Reporting
Enables administrators to create customized reports reflecting customer satisfaction.
N/A
Visitor Activity
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
N/A
Help Desk
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
N/A
Provides opportunity for customers to give feedback through a survey.
Enables administrators to create customized reports reflecting customer satisfaction.
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
Call Center
Make, Receive, and Record Calls
Make and receive calls directly in the application. Track and record calls for analysis.
N/A
Customer and Contacts Database
Central repository for account and contact information.
N/A
Products and Version Tracking
Central repository for tracking products and product versions customer is using.
N/A
Call Scripting
Provides ability for customer reps to use a script when calling customers for common reasons.
N/A
Interactive Voice Response (IVR)
Automates interactions with telephone callers so that calls can be routed to the appropriate agent.
N/A
Make and receive calls directly in the application. Track and record calls for analysis.
Central repository for account and contact information.
Central repository for tracking products and product versions customer is using.
Provides ability for customer reps to use a script when calling customers for common reasons.
Automates interactions with telephone callers so that calls can be routed to the appropriate agent.