About LiveAgent

What is LiveAgent?

LiveAgent is a helpdesk software build for improving your customer support/ customer service. We are trusted by Forbes, AirBus, Slido, Nascar, and Lyreco.

Features:

Email Ticketing – LiveAgent offers smart ticketing and distribution so that there is no chance for any loss of email. Based on SLA priorities LiveAgent automatically assign tickets to appropriate agents and collaboration feature allows your agents to help each other.

Live chat – Live Chat feature allows you to communicate with your website visitors in real time. By interacting and responding to their questions in real time there is a high chance in conversion of website visitors into paying customers and you can build lasting relationship with them through it.

Social Media Channels – LiveAgent supports in multiple social networks and you can monitor all the messages and mentions from dashboard.

Call Center –LiveAgent allows you to create a virtual call center for customer support.  Tracks every phone calls in your company and call recordings, call backs, waiting queues features are available.

Vendor
QualityUnit