ProProfs Chat
ProProfs Chat is a software build for delivering better customer experience. We are trusted by many leading brands including Sony,...
Categories
ProProfs Chat Consultants
ProProfs Chat Features
Interaction
Web Portals
Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
N/A
Forum To Reponse
Creates tickets from forum questions that were not resolved within the community.
N/A
Tickets and Tagging
Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
N/A
Live Chat
Embeds live chat capabilities within self-service tools.
N/A
Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
Creates tickets from forum questions that were not resolved within the community.
Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
Embeds live chat capabilities within self-service tools.
Insight
Surveys
Provides opportunity for customers to give feedback through a survey.
N/A
Reporting
Enables administrators to create customized reports reflecting customer satisfaction.
N/A
Visitor Activity
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
N/A
Help Desk
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
N/A
Provides opportunity for customers to give feedback through a survey.
Enables administrators to create customized reports reflecting customer satisfaction.
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.