Salesforce Service Cloud

5 (2)

Salesforce helps businesses of all sizes accelerate sales, automate tasks and make smarter decisions so you can grow your business...

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Salesforce Service Cloud Features

Ticket and Case Management
Ticket Creation User Experience

User Experience of creating and submitting a ticket

 

(Based on 4 reviews)
82%
Ticket Response User Experience

User Experience of responding and receiving a response

 

(Based on 4 reviews)
64%
Workflow

Route tickets based on values of fields, changes to ticket status and time based conditions

 

(Based on 4 reviews)
64%
Response Automation

Respond to common requests with standard reply

 

(Based on 4 reviews)
64%
SLA Management

Service Level Agreement Management

 

(Based on 4 reviews)
71%
Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

 

(Based on 4 reviews)
75%
Ticket Collaboration

Share and collaborate on tickets with multiple customer service representatives

 

(Based on 4 reviews)
75%