About Spiceworks Help Desk

What is Spiceworks Help Desk?

Spiceworks Help Desk is a software build for better IT service management.

Features:

Tickets & Tasks – With Spiceworks you can easily accept tickets, reply, add private comments and more.

User Self-Service – You can customize the self-portal to match your brand needs and this self-portal allows your users to submit tickets.

Help Desk Team Management – Spiceworks allows you to automatically assign tickets to the appropriate people based on the performance. From dashboard you can view the team performance.

Active Directory Integration – By integrating with active directory you can add automatically end users, tag them to tickets and more.

Vendor
Spiceworks