About BMC Helix ITSM

What is BMC Helix ITSM?

BMC Helix ITSM is a service desk software for easy managing of IT services. We are trusted by more than 7,500 IT organizations and you can connect us through Facebook, LinkedIn and Twitter. We have wide array of features in-built to meet your customer needs.

Features:

Incident & Problem Management – BMC Helix helps you to create and resolve incidents quickly. By integration with a single CMDB you will get direct visibility into business priorities.

Knowledge Management –Our in-built Knowledge Centered Service help to deliver accurate customer service or support and integration with external knowledge base will make you resolve the issues effectively and quickly.

Other features are Multi-Cloud Service Management, Smart reporting, Change Management, Release management and more.

Vendor
BMC