About ServiceNow Customer Service Management

What is ServiceNow Customer Service Management?

ServiceNow Customer Service Management is a software to solve business challenges and issues quickly.

Capabilities:

Case and major issue management – ServiceNow helps you to manage customer interactions and track their activities.

Predictive Intelligence –We uses machine learning technology to perform predictive analysis so that you can solve issues quickly before it become problems.

Omni-channel – You can give support to your customers across any digital platform such as web, telephone, chat, email and social media.

Automation –Automate assignments and tasks with a simple drag and drop interface.

Vendor
ServiceNow