Gladly Features

Communication Channels
Customer Portal

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents.

 

N/A
Email To Case

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket.

 

N/A
Chat/Live Support

Ability for customer service agents to communicate with customers via live chat to solve problems live.

 

N/A
Social Integration

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks.

 

N/A