ServiceNow Customer Service Management

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ServiceNow Customer Service Management is a software to solve business challenges and issues quickly.

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ServiceNow Customer Service Management Features

Customization
Custom Machines

Allows users to create custom machines to meet specific needs and optimize performance.

 

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Console Configuration

Provides interface for building custom machines and analytics.

 

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Operating Systems

Supports the necessary operating system and linux distributions for custom machines.

 

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Management
Cloud Migration

Allows transferring data and virtual machines during adoption and maintenance.

 

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Storage Management

Provides management tools for data storage, database configuration, and scaling.

 

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Analytics

Lets users analyze storage, performance, and connectivity.

 

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Database Management

Supports for managing different types of databases and integration methods.

 

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Cost Optimization
Spend Forecasting and Optimization

Ability to project spend based on contracts, usage trends, and predicted growth.

 

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Recommendations

Provides use-specific recommendations regarding performance and resource utilization.

 

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Spend Tracking

Provides ability to track and/or map spending on all cloud spend across departments with little to no manual entry.

 

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