About Salesforce Service Cloud

What is Salesforce Service Cloud?

Salesforce Service Cloud is a platform for building strong relationship with customers.

Features:

Customer Service – By using our simple drag and drop interface Lightning flow you can customize any service or approval process.  We will automatically assign cases to the appropriate agents and our powerful tools will help your agent to turn every conversation into brand loyalty.

Self Service – Allows you to set up a self- service help center which can handle common questions and requests.

Digital Channels – Salesforce Service Cloud allows you to communicate with customers over any digital channels like through SMS text, Facebook, Messenger and Wechat.

AI for Service – AI powered tools will save your agents time by analyzing incoming cases and predicts case field for any language.

Vendor
Salesforce